If you don't like your sponsor, you can opt out of SFI for six months and rejoin under any SFI affiliate of your choosing*. However, even without factoring in losing six months of productivity, it's a bad decision, in my opinion. I say this because I believe focusing on what your sponsor does or doesn't do is completely irrelevant to your success.
Before I started SFI, I was extremely successful for many years as a distributor in several network marketing companies. I built groups numbering in the many tens of thousands—generating millions of dollars in sales. I was wildly successful, yet I essentially never heard from my sponsors or received any upline assistance. I knew what I wanted to do, and I went out and did it. I didn't need a sponsor to succeed...and neither do you!
A good sponsor should be looked upon as "icing on the cake" ONLY. That is, if you're fortunate enough to have chosen a sponsor who supports you to your satisfaction, that's great. On the other hand, if you're not completely satisfied with the support your sponsor provides, that's okay, too, because whatever success you achieve is always going to come down to what YOU do and no one else.
As most longtime SFI affiliates know, one of my guiding mottos has always been, "If it's to be, it's up to me." NEVER, EVER allow yourself to think your sponsor, other upline members, or anyone else controls what level of success you achieve. Blaming anyone else for your lack of success is a defeatist attitude that will keep you from ever achieving your dreams. YOU and YOU ALONE are responsible for your success! Don't' ever forget that!
Now that you understand that, let's look at this from another angle: What do you expect your sponsor to do for you? He or she can't magically turn you into a success (that's up to you, as I've explained above). What a sponsor CAN and SHOULD do, however, is help you with your concerns, help you get your questions answered, etc.
Hopefully, your sponsor is providing this service. If not, however, you're FAR from being left out in the cold. You can go to your upline leaders. You have up to six of them listed at:
https://www.sfimg.com/MyAccount/upline
And don't forget the SFI Forum. The SFI Forum is like having a hundred sponsors! Indeed, the SFI Forum is a place where thousands of experienced SFI affiliates gather to discuss SFI topics and help each other with problems, questions, and concerns. You can get help 24 hours a day from the SFI Forum by simply posting a question.
Finally, there's 24-hour SFI Support Desk. Stop by and review our extensive FAQs and/or submit a ticket for a reply from our SFI Customer Support Staff, usually within one to two business days.
Q: OK, I see now how I don't actually need a good sponsor, but can't SFI make my sponsor answer my e-mails or at least penalize him for being non-supportive?
That's a very loaded question! First of all, realize that all SFI affiliates are INDEPENDENT representatives. They are not employees. Just as we can't force you to answer your e-mails, we can't force your sponsor or anyone else to do it either.
The vast majority of affiliates DO answer their e-mails because, of course, that's how you build a profitable organization. Beyond putting that incentive out there, however, there's not much else we can do, particularly because we have NO WAY of knowing the status of your or their e-mails.
That is, because of misconfigured spam filters, millions of legitimate e-mails every day are not delivered or are routed to "junk" folders where they're never seen. The fact is, your sponsor may not be receiving the e-mails you send him or her. Or, he or she may be receiving them and replying to them, but your ISP is not delivering or junking the e-mails.
There's NO WAY we can know exactly what is occurring. There's no way to determine if it's your sponsor who is not responding to your e-mails, of if your sponsor's ISP (or your ISP) is dropping the ball.
THAT SAID, you can rate your sponsor anonymously each month HERE. This rating will hopefully help provide your sponsor with an extra incentive to continually provide support to their team members.
*If your sponsor sends an e-mail directly to SFI Support releasing you as his/her personally sponsored affiliate, you may rejoin SFI under a different sponsor; SFI reserves the right to assess each situation on an individual basis.