Your PSA/CSA's login problem could have a variety of causes--computer issues, Internet connection problems, browser settings, etc.
However, here are a few suggestions you can give your PSA/CSA:
1. Restart the computer and trying to log on to www.sfimg.com again.
2. Copy and paste your SFI ID/password from an old e-mail or computer document instead of typing it, to helpĀ eliminate typos.
3. Make sure the password is using correct upper/lower case.
4. If suggestions 1 through 3 fail, have the SFI ID and password e-mailed. Just go to www.sfimg.com/get and follow the directions.
If none of the above suggestions work, we also suggest:
* If using Internet Explorer, switch to Chrome, Firefox, or Safari browsers.
* Try clearing the browser cache and/or cookies. NOTE: This process is different for each browser. Once done, exit the browser completely before attempting to access sfimg.com again.
My PSA/CSA is having trouble logging in to the Affiliate Center. What should I tell them to do? Print
Modified on: Tue, 9 Dec, 2014 at 3:08 PM
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